jeetbaz Privacy Policy

1. Introduction

jeetbaz ("we", "us", "our", "jeetbaz") is committed to protecting the privacy and security of every user who accesses the jeetbaz platform, including the website at jeetbaz.ws, all associated game interfaces, sports betting markets, live casino products, payment processing systems, and customer support channels (collectively, the "Platform").

This Privacy Policy explains in clear terms what personal data we collect from Pakistani users and users in other permitted jurisdictions, why we need it, how we handle it responsibly, who we may share it with, how long we keep it, and what rights you have in relation to your own data. We have written this policy to be as transparent as possible — if something is not clear, please contact our support team and we will explain it directly.

jeetbaz processes personal data only for legitimate, defined purposes. We do not sell, rent, or trade personal data to third-party marketers. We do not build advertising profiles on our users beyond what is necessary to provide a personalised gaming experience on the jeetbaz Platform itself.

2. Data Controller

jeetbaz is the data controller responsible for the personal data of users of the jeetbaz Platform. As data controller, jeetbaz determines the purposes and means by which your personal data is processed. Where jeetbaz engages third-party service providers to process personal data on its behalf — for example, payment processors, game providers, or fraud prevention services — those parties act as data processors under agreements that bind them to process data only on jeetbaz's instructions and in accordance with applicable data protection standards.

For all data-related enquiries, including access requests, correction requests, and deletion requests, you may contact our data team at: [email protected]

3. Data We Collect

jeetbaz collects the following categories of personal data from users of the Platform:

3.1 Registration Data

When you create a jeetbaz account, we collect: full legal name, date of birth, Pakistani mobile number, email address, username, and encrypted password. This data is mandatory — without it, we cannot create your account or verify your eligibility to use the Platform.

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer programme, we may collect copies of your Pakistani National Identity Card (CNIC), passport, or driver's licence, along with a selfie or liveness verification image and proof of address documents such as a utility bill or bank statement issued in Pakistan.

3.3 Financial Data

When you make deposits or withdrawals, we collect transaction records including payment method identifiers (e.g. your JazzCash or EasyPaisa mobile number, bank account details, or USDT TRC20 wallet address), transaction amounts in PKR, timestamps, and transaction reference numbers. jeetbaz does not store full payment card numbers or banking credentials — these are handled directly by our payment processor partners.

3.4 Transactional & Gaming Data

We collect a full record of your activity on the Platform, including all bets placed, games played, sports markets accessed, wager amounts, outcomes, bonus claims, promotional interactions, and account balance history. This data is necessary for account management, dispute resolution, regulatory compliance, and responsible gaming monitoring.

3.5 Technical & Device Data

We automatically collect technical data when you access the Platform, including your IP address, device type, operating system, browser type and version, screen resolution, time zone, referring URL, and pages visited within the Platform. This data is collected via server logs and cookies.

3.6 Communications Data

We retain records of all communications between you and jeetbaz, including live chat transcripts, support ticket exchanges, and email correspondence. These records are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3.7 Responsible Gaming Data

Where you interact with jeetbaz's responsible gaming tools — including setting deposit limits, activating cooling-off periods, or requesting self-exclusion — we record those interactions and maintain them as a separate category of sensitive data subject to heightened access controls.

4. How We Collect Your Data

jeetbaz collects your personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, place bets, contact support, or interact with any feature of the Platform;
• Automatically — through cookies, server logs, and tracking technologies when you browse and interact with the Platform;
• From payment partners — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20 processors share transaction confirmation data with us to reconcile your account deposits and withdrawals;
• From identity verification partners — third-party KYC service providers may share document verification outcomes and risk scores with jeetbaz as part of our compliance programme;
• From fraud and security services — we may receive device fingerprinting data, IP reputation scores, and account risk signals from third-party fraud prevention providers to protect the security of your account and the Platform.

5. How We Use Your Data

jeetbaz uses your personal data for the following defined purposes only:

• Account creation and management — to register your account, verify your identity, maintain your profile, and provide access to Platform features;
• Transaction processing — to process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and USDT TRC20, and to maintain accurate financial records;
• Regulatory compliance — to satisfy our anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting duties to our licensing authority;
• Fraud prevention and security — to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other prohibited conduct on the Platform;
• Customer support — to respond to your queries, resolve disputes, and maintain records of our communications;
• Responsible gaming — to monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion and deposit limit settings, and to proactively reach out where our systems flag elevated risk patterns;
• Platform improvement — to analyse aggregated, anonymised usage data to improve the performance, usability, and content of the jeetbaz Platform;
• Marketing communications — to send you promotional offers, bonus notifications, and PSL or cricket betting promotions where you have consented to receive such communications (see Section 14);
• Legal obligations — to comply with any court order, regulatory request, or lawful authority demand for data disclosure.

6. Legal Basis for Processing

jeetbaz processes your personal data on one or more of the following legal bases:

• Contractual necessity — processing your registration data, financial data, and gaming data is necessary to perform the contract between you and jeetbaz (i.e., to provide you with the Platform's services);
• Legal obligation — processing KYC and AML data is required to comply with applicable regulatory and licensing obligations;
• Legitimate interests — processing technical and device data for fraud prevention, security monitoring, and Platform improvement serves jeetbaz's legitimate business interests and does not override your fundamental privacy rights;
• Consent — processing your data for marketing communications and non-essential cookies is based on your explicit consent, which you may withdraw at any time.

7. Data Sharing

jeetbaz does not sell your personal data. We share personal data only where necessary, with the following categories of recipients and for the specified purposes:

7.1 Payment Processors

We share transaction-related personal data with payment processor partners — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, Raast, and crypto processing partners — solely to execute your requested deposit and withdrawal transactions. These partners are contractually bound to use your data only for payment processing purposes.

7.2 Game Providers

jeetbaz live casino games and slot products are powered by licensed third-party game providers. We share a pseudonymised player identifier and session data with these providers to enable gameplay. Game providers do not receive your full name, CNIC details, or financial account information.

7.3 KYC & Fraud Prevention Partners

We share identity documents and device/IP data with licensed third-party KYC verification and fraud prevention service providers to fulfil our AML compliance obligations and to protect the security of your account. These providers act as data processors under binding data processing agreements.

7.4 Regulatory & Law Enforcement Authorities

jeetbaz may disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory instruction. We will notify you of such disclosure where legally permitted to do so.

7.5 Professional Advisors

We may share personal data with our legal counsel, auditors, and financial advisors on a confidential and need-to-know basis where required for the legitimate conduct of jeetbaz's business operations.

8. International Data Transfers

jeetbaz operates as an international gaming platform and some of our service providers and game partners are located outside of Pakistan. When personal data is transferred to processors or sub-processors located in other countries, jeetbaz ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Privacy Policy.

Safeguards used for international transfers include contractual data processing agreements incorporating standard data protection clauses, assessments of the data protection framework of the recipient country, and technical measures such as encryption and pseudonymisation applied before transfer. If you have questions about the specific safeguards applied to your data in the context of an international transfer, please contact us at [email protected].

9. Data Retention

jeetbaz retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. The following retention periods apply as a general guide:

When personal data is no longer required within the applicable retention window, jeetbaz securely deletes or anonymises it so that it can no longer be attributed to an identifiable individual.

10. Security Measures

jeetbaz implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and the jeetbaz Platform is encrypted using TLS 1.2 or higher (256-bit SSL);
• Encryption at rest: Sensitive personal data including identity documents and financial records is stored in encrypted form on jeetbaz's secure infrastructure;
• Access controls: Access to personal data within jeetbaz is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular review;
• Two-factor authentication: jeetbaz offers two-factor authentication (2FA) via your registered Pakistani mobile number to protect account access. We strongly recommend enabling 2FA;
• Regular security audits: jeetbaz engages independent third-party security specialists to conduct penetration testing and security audits of the Platform on a regular basis;
• Incident response: jeetbaz maintains a documented data breach response plan. In the event of a data breach that poses a risk to your rights, we will notify affected users without undue delay and in accordance with applicable legal requirements.

11. Cookies & Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. jeetbaz uses cookies and similar tracking technologies (such as pixel tags and local storage) to operate and improve the Platform, to remember your preferences, and to provide a personalised experience.

11.2 Types of Cookies We Use

• Strictly necessary cookies: These are required for the Platform to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences such as language, currency display, and game lobby layout to personalise your jeetbaz experience.
• Analytics cookies: These collect aggregated, anonymised data about how users interact with the Platform — such as which pages are visited most frequently and where users encounter errors — helping us improve the Platform.
• Responsible gaming cookies: These track session duration and betting frequency to power our responsible gaming monitoring tools, including reality check notifications and session reminders.

11.3 Managing Cookies

You can manage non-essential cookie preferences through the cookie consent banner displayed when you first visit the Platform, and at any time thereafter via your account settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform. Strictly necessary cookies cannot be disabled as they are essential to Platform operation.

12. Your Data Rights

As a jeetbaz user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details. jeetbaz will respond to verified requests within 30 days.

• Right of access: You have the right to request a copy of the personal data jeetbaz holds about you and to receive information about how it is processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. You may also update most account details directly within your jeetbaz profile settings;
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jeetbaz's regulatory retention obligations — financial transaction records and KYC documents cannot be deleted before the applicable regulatory retention period expires;
• Right to restriction: You have the right to request that jeetbaz restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to a particular processing activity;
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider where technically feasible;
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jeetbaz's legitimate interests where you have grounds relating to your particular situation;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications or non-essential cookies), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

13. Minors & Age Restriction

The jeetbaz Platform is strictly intended for users who are 21 years of age or older. jeetbaz does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the jeetbaz Platform.

If jeetbaz discovers or has reason to believe that personal data has been collected from an individual under 21, we will promptly suspend the relevant account, delete the collected data to the extent not required for regulatory or fraud investigation purposes, and report the matter to relevant authorities where appropriate.

If you are a parent or guardian and believe that your minor child has provided personal data to jeetbaz, please contact us immediately at [email protected] so we can investigate and take appropriate action.

14. Marketing Communications

With your consent, jeetbaz may send you marketing communications about promotional offers, deposit bonus campaigns, PSL and cricket betting specials, new game launches, and other Platform updates. Marketing communications are delivered via SMS to your registered Pakistani mobile number and via email to your registered email address.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in any jeetbaz marketing email;
• Replying STOP to any jeetbaz promotional SMS;
• Updating your communication preferences in your jeetbaz account settings;
• Contacting our support team at [email protected] with a request to opt out.

Please note that opting out of marketing communications does not affect transactional messages — jeetbaz will continue to send you account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming messages regardless of your marketing preferences, as these are necessary to deliver our services.

Where jeetbaz activates a self-exclusion on your account, all marketing communications will be suppressed for the duration of the exclusion period, in addition to your account access being restricted.

15. Changes to This Privacy Policy

jeetbaz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via email or an in-platform notification, and the updated Privacy Policy will be published on this page with a revised "Last Updated" date.

Your continued use of the jeetbaz Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Privacy Policy, you must cease using the Platform and close your account. We encourage you to review this page periodically to stay informed about how jeetbaz protects your data.

16. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or jeetbaz's handling of your personal data, please do not hesitate to get in touch. We are committed to responding promptly and transparently to all data-related enquiries.

For responsible gaming concerns, including self-exclusion and deposit limits, please also visit our dedicated Responsible Gaming page. For the full terms governing your use of the Platform, please read our Terms & Conditions.